Work history (CV)

System Administrator - April 2023 to Present

• Pending update 2026-Aug-06

Service Desk Analyst - Aug 2018 to Present

• Proactively monitor and action incidents for Government clients prioritising workload to ensure minimal down time and impact to clients.

• Logging, actioning and managing user generated tickets aiming for a quick and full resolution within SLA timeframes.

• Subject Matter Expert for high profile clients, monitoring all tickets in the Service Desk queue ensuring appropriate actions are taken promptly. 

• Built and maintained a strong working relationship with individuals and teams across all levels of the businesses internally and with clients.  

• Update and maintain client knowledge bases for products and services being used ensuring relevant processes and details are readily available .

• Facilitate rapid restoration of services for clients within their Service level agreements (SLA)

Decmil - Skilled Laborer - July 2019

Crate/prepare  level areas on site for storage of containers being unloaded clear space when no longer needed. 

Delivery Driver Feb 2018 - Aug 2018

Delivery drivers Transferring goods from warehouses to local homes and businesses. 

Duties include: Help with the preparing, loading and unloading of products, keep logs of their activities and make sure their vehicles are maintained in good working standard, handle paperwork related to the delivery. 

Naylor love - General Laborer - Oct 2018

Cleaning up site and helping out as required for handover to client. Job will involve manual handling and repetitive movements. 

Mico Plumping - Delivery Driver - Oct 2018 to Dec2018

Delivery Driver Class 1. Will be loading and Unloading the Truck. Will be manual handling and repetitive movements involved. 

Elevate Projects - General laborer - Jan 2019

Demolition work preparing site for refurbishment. Carrying building materials and putting them in the skip. Use of tools involved. Manual lifting up to 25KG 

Kenna Building supplies - General Laborer - Feb 2019

Assisting with unloading containers of racking. 

Salvation Army - Delivery Driver - Feb 2019 

Delivery drivers transfer goods from warehouses and businesses to personal homes and businesses. Drivers need a driver's license and a clean driving record. 

Home Shopping Driver Jun 2018 - Sept 2018

• Maintain and display a high awareness of road safety

• Carry out a short risk assessment before completing deliveries

• Assist customers where possible with unloading their groceries

• Maintain a calm and polite manner while dealing with customers questions or grievances

Flex Delivery Driver - Apr 2018 to Sept 2018

• Deliver all allocated packages within the designated time frame

• Ensure that proper care and security is upheld for customers property at all times

• Display a high standard of road safety while out delivering parcels

Rider - Dec 2017 to Sept 2018 

• Respond to delivery requests promptly, ensuring that customers got their order in its intended state

• Maintain a high standard of hygiene and food safety at all time

• Follow and display a high standard of safety while cycling in accordance with the highway code

• Display an exemplary level of professionalism dealing with both businesses and customers answering questions and solving problems to the best of my ability with the tool available.

Customer service Assistance - Dec 2013 to Apr 2017

• Server and promote freshly prepared products from Bakery and FoodToGo departments

• Maintaining a healthy level of stock for each department maintaining full range availability while also identifying items of poor quality for reduction or disposal

• End of trade activities, ensuring that high risk departments are cleaned to a high standard ready to start trade the next day

• Deliver a high standard of customer service to all customers

• Providing feedback to management about product performance, item availability and issues with equipment or supply helping ensuring range availability that met the high product standards

Store Supervisor - Apr 2017 to June 2018

• Manage and maintain the store while assuming full responsibility for all actions that happen in store

• Took on extra responsibilities with compliance, ensuring that the store was legal to trade and compliant across all areas

• Encourage, demonstrate and maintain a high level of customer service at all times both through myself and my team resulting in a high level of customer and college satisfaction leading to increased store performance

• Carry out daily and weekly scheduling activities ensuring that the store has sufficient cover to deal with both holiday and sick leave.

• Complete daily and weekly payroll activities, ensuring that colleagues got paid correctly for their work

• Ensure that daily and weekly banking activities were completed correctly and on time

• Maintaining security of the business premises both in and out of business hours

• Carry out risk assessments before opening and throughout the day ensuring the store is safe to trade

• Complete training with colleges ensuring that all are fully trained on relevant procedures and equipment enabling them to complete their jobs

January 2020

• Install new Wi-Fi hardware and simplify network setup

• Removed old/unused IT equipment

• Setup file sharing between machines

May 2014

• Prepare machines to be transported to a new site

• Set up machines at new location ensuring full network access

October 2015

• Assisting with a domain migration ensuring that all machines are moved to the new domain and able to access all networked resources. 

• Set-up of network infrastructure on new equipment

October 2016

• Remove Old hardware

• Installed and configured new clients and POS systems